We offer a remote assistance service to all our customers. If you are having problems with your computer, we can connect over the Internet and help you by guiding you through the solution or taking control of your machine and doing it all for you.

Obviously this service is only available if your computer is capable of connecting to the Internet – if it doesn’t start up you’ll still need to bring it in!

Remote assistance is provided through AeroAdmin – a service trusted by over a hundred million users worldwide – and to use it you must install the AeroAdmin software. To get started, just click the image link below and follow the instructions on the screen. It doesn’t matter if you have a Windows PC or a Mac, it works just the same.